One channel. A person. Usually within minutes.
Everything goes through WhatsApp at +44 7454 755798. There is no email address on this site and no contact form, because a WhatsApp thread keeps the whole history of your account in one place where both of us can see it.
Pick the one that fits
Each of these opens WhatsApp with the first line already written, so you can get to the point.
You want to subscribe
Tell us the term, the device you watch on and how you want to pay. We send the matching link and your login comes back on the same thread.
I would like to subscribeYou have a question first
Whether we carry your team, whether it works on your television, whether your internet is fast enough. Ask before you pay, not after.
I have a question before I buySomething is not working
Send a photo of the screen, the channel name, your device and whether you are on Wi-Fi or Ethernet. Those four things solve most problems in one reply.
Something is not workingYour term is ending
Nothing renews automatically, so message us a day or two before if you want it to carry on without a gap. Same thread, same rate ladder.
I want to renewHours, honestly stated
We answer through the day and well into the evening, United States time. Messages sent overnight are waiting for you in the morning rather than lost. On a Sunday in football season, or a big fight night, we are around, because those are the hours that matter.
What we will not pretend is that someone is at a keyboard twenty-four hours a day. Most replies come back in minutes. Occasionally one takes a few hours. If it is genuinely urgent, say so in the message and it moves up the queue.
There is no phone number to call and no ticket system to wait in. That is deliberate. A phone queue would mean hiring people to staff it, which would mean charging more, and the thing you are actually buying is a cheap service that works.
What to send when something breaks
Four things. Send all four and the first reply usually solves it instead of the fifth.
- 1A photo of the screen, including any error message
- 2The exact channel name, as it appears in the list
- 3The device you are on: Firestick, Apple TV, Samsung and so on
- 4Whether you are on Wi-Fi or an Ethernet cable
About getting hold of us
How do I reach you?
WhatsApp, at +44 7454 755798. It is the only channel we run. There is no email address, no ticket system and no phone queue, which is why the replies are quick.
What are your hours?
We answer through the day and well into the evening, US time. Messages sent overnight are waiting for you in the morning. On a big fight night or a Sunday in football season, we are around.
What should I send when something is wrong?
A photo of the screen, the name of the channel, the device you are on, and whether you are on Wi-Fi or Ethernet. Those four things solve most problems in one reply instead of five.
What happens if a channel goes down?
Message us and we will tell you whether it is the source or your setup, and point you to a backup feed. On a big night there are usually several feeds for the same event, which is exactly why they are there.
How many devices can I watch on at once?
One. A subscription is a single connection, so one screen plays at a time. You can install the app on as many devices as you like and move between them, but only one can be streaming. If a second household member needs their own screen, that is a second subscription.
We will never ask you for these
We will never ask for your card details in a message, for a password to another service, or for remote access to your computer. If anyone claiming to be Northstar TV does, it is not us. Stop, and tell us about it on the thread you already have with us.
Ready to find your way?
Start on the 1 month plan at $14.99, or take the 6 months and stop thinking about it. Your login arrives on WhatsApp within minutes.
One payment. No auto-renewal. No card kept on file.